I was initially very happy with this teapot and used it regularly. Unfortunately, the glass suddenly shattered during normal use while I was tapping the strainer to remove used tea leaves. The teapot had never been dropped or otherwise damaged.
What disappointed me most was the response when I contacted customer service. Rather than offering a replacement or refund, I was told that because the teapot had been used, their policy prevented them from assisting. After I raised Australian Consumer Law, the only resolution offered was a 30% discount on a future purchase.
I understand that glass can break, but I would expect a premium teapot to withstand ordinary use, and I would also expect a more customer-focused approach when a product fails unexpectedly.
Based on my experience, I cannot recommend this product or the after-sales support. The attached photo shows the breakage.
Not a bad Green Tea at all. A light green tasting tea. Doesnt have that slight fishy taste some low grade teas have. solid 4 out of 5. arrived very quick and well packed. Few bucks more and can come in a handy tin
A nice black tea. I like it a lot. Kind of a malty and peppery taste to it. Fairly Strong. A few bucks more and can come in a handy solid tin. Arrived very quickly. Well packed. Give this tea a solid 4.5 out of 5.
I dont mind this tea at all. It doesnt have the crisp fresh taste organic Jasmine has. but the price is a lot easier to swallow. Got to love how can buy it in all different sizes! Arrived fast and well packed. The tin is super handy too and only few bucks more. 4.5 out of 5.
Not a bad item at all. It could hold a little more tea but all in all its good. works fine. Wont break as easily like the more expensive glass one which its core components are plastic anyway. It arrived super quick and well packed. a solid 4 out of 5.