Return Policy

 

We would like you to be 100% happy with your purchase so we offer a 14 days return policy from the time you receive your order! Unfortunately we do not accept returns on any opened/used items.

Please email support@tavalon.com.au or call 02 9114 6000 within 14 days of your products arriving so we can resolve any problems you might have with our products.

You will be refunded the cost of the product minus the shipping in the original form of payment. We recommend that you return your products using prepaid registered post and insure all items, as you assume all associated risks whilst the items are in transit. If you decide not to get insurance, Tavalon Australia Pty Ltd will not take any responsibility for lost, damaged or stolen goods during transit.

Please return your items to:

Unit 5, 27 Industrial Avenue
MOLENDINAR QLD 4214 Australia

It is important you include your original order number otherwise we won’t be able to identify you and you may be refused service. Meaning we won’t be able to issue you a refund.

If you ordered an incorrect item please contact us and we will be able to organise a suitable solution.

Email us at support@tavalon.com.au with your details and info as soon as possible.